Refund, Return & Cancellation Policy

Our Philosophy on Refunds

At AGOID INTERIOR, we build relationships based on trust. Our policies are designed to be fair and transparent for both our design services and product sales. This document ensures a clear understanding for all parties involved.

Part A: Policy for Interior Design Services

1. Booking Fee & Initial Consultation

To initiate a project, a non-refundable booking fee (typically 10% of the estimated project value) is required. This fee confirms your project slot and allows us to allocate resources for site visits, measurements, and requirement analysis.

• The booking fee is strictly non-refundable as it covers our initial operational and resource allocation costs.
• This fee is adjusted against the total project cost upon signing the final agreement.

2. Design Phase Cancellation

The design phase (after booking and before execution) involves extensive creative work. If you cancel during this phase:

• A cancellation request must be submitted in writing via email to contact@agoidinterior.com.
• A partial refund may be possible. We will deduct costs for the work completed (e.g., designer hours, 3D renders, layout plans) from the advance paid.
• Once final designs are approved by you, no refund can be claimed for the design services rendered.

3. Material & Execution Phase Cancellation

This phase begins after you approve the designs and pay the execution advance (typically 40-50%).

• Amounts paid for materials that have been ordered or purchased are 100% non-refundable.
• No refunds will be issued for labor charges or work already completed on-site.
• The client is liable to pay for any work completed up to the point of cancellation that has not yet been billed.

Part B: Policy for Physical Products

4. Product Return & Refund Policy

This policy applies to all physical products (e.g., furniture, lighting, decor items) sold directly through the AGOID INTERIOR website or showroom, which are not part of a turnkey interior project.

How to Initiate a Return:

• Step 1: Contact our support team at returns@agoidinterior.com within 7 days of delivery, with your order number and clear photos of the product (especially if damaged).
• Step 2: Our team will verify your request and guide you through the next steps, which may include a quality check.
• Step 3: Once approved, we will arrange for a reverse pickup. Please ensure the product is packed securely in its original packaging.

Refunds for Products:

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed. You can choose between:
  a) Store Credit: Receive the full amount as a store credit for future purchases (valid for 1 year).
  b) Original Payment Method: The amount will be refunded to your original payment method within 7-10 business days, after deducting any applicable shipping charges.

Non-Returnable Items:

• Custom-made furniture or items made to order.
• Items marked as "Final Sale" or "Clearance".
• Products damaged due to misuse or improper handling by the customer.

Refundability Summary

Service / Item	Refundable?	Conditions
Service: Initial Booking Fee	No	Covers initial resource allocation.
Service: Design Phase Work	Partial	Deductions apply for work completed.
Product: Damaged/Wrong Item	Yes	Full refund or exchange available within 7 days.
Product: Change of Mind	Yes	Refund subject to shipping fee deduction; item must be unused.
Product: Custom-Made Furniture	No	These are manufactured specifically for your order.

6. General Refund Processing

If a refund is approved by AGOID INTERIOR management, it will be processed within 15-20 business days for services and 7-10 business days for products. A detailed statement of deductions will be provided.